Is RPA the right choice? What is RPA at all?
RPA is utilizing specialized software tool that can mirror the work of a user. The software robots can use applications (not only SAP but virtually any) in the similar way as humans do, are able to communicate with the user (typically through e-mail) and are now more and more using artificial intelligence.
Our experience shows that RPA can be the right solution in cases where you either do not want or cannot change your core system. In such case RPA is truly way how you can decrease the efforts of your personnel that can be subsequently utilized elsewhere.
IMCG has become a partner for UiPath and can help you implementing it in your environment.